How Snappy Scaled Its Security Program with GRSee Consulting’s High-Touch Pentesting Partnership

Introduction

Snappy, a global leader in gifting solutions, powers employee and customer gifting programs for thousands of organizations worldwide. As the company rapidly expanded its product capabilities and customer footprint, the need for a scalable, mature, and repeatable security testing program became critical to sustain enterprise trust and meet rising customer expectations. Snappy needed a partner capable of identifying the most critical, high-impact vulnerabilities, especially deep business-logic issues that automated scanners and less-experienced testers routinely miss.

GRSee’s reputation for high-quality service and advanced testing expertise made a decisive impression. At the same time, Snappy was looking for a partner who could deliver credibility, clarity, and a predictable process without slowing the pace of product innovation. GRSee’s industry reputation, high-engagement model, and white-glove support made the choice clear.

The Need / Business Drivers

With accelerating growth and increasing enterprise demand, Snappy needed to strengthen its security posture and establish a predictable pentesting model. Their engineering leadership identified a clear goal: scale the application security testing program with consistent scope, clear ownership, and minimal operational friction.

According to Tomer Cohavi, VP Engineering at Snappy:



“Security is at the core of our growth strategy, and this project ensured we protect our customers with the rigor they expect.” “It’s foundational for secure growth, compliance, and building trust with enterprise customers.”



This initiative was essential to:

• Reduce the risk of missing critical vulnerabilities
• Improve internal efficiency across engineering and security
• Streamline security reviews for large customers
• Meet customer and enterprise security requirements

For Snappy, the quality of the testers mattered as much as the process. Enterprise customers expect deep assurance, not just automated scanning. GRSee’s senior testers brought the expertise required to dissect complex user flows, uncover nuanced logic flaws, and deliver findings with real operational relevance.

The Partnership & Solution

GRSee Consulting engaged with Snappy as a true extension of their security and engineering teams, delivering a high-touch, predictable, and deeply collaborative pentesting experience across departments, from Engineering and QA to Product and Security.

What the Engagement Included

• Penetration testing across applications
• Retesting & remediation validation cycles
• Process improvements and risk-mitigation guidance
• Ongoing collaboration and advisory support

What Made the Partnership Stand Out

• Structured Kickoff Sessions: Clear expectations, scope alignment, deep product walkthroughs, and alignment at every cycle.
• Experienced, Senior Testers: GRSee’s testing team brought years of hands-on experience with complex SaaS architectures. Snappy emphasized that deep, business-logic understanding, not just surface-level testing was essential for their platform..
• Focus on High-Impact Vulnerabilities: Rather than overwhelming the team with low-value findings, GRSee prioritized meaningful, risk-driven discoveries that had real security impact. This allowed Snappy to focus time and engineering effort where it mattered most.
• Mature Project Management Discipline: Predictable schedules, clear responsibilities, timely updates, and smooth validation workflows. Snappy repeatedly emphasized that GRSee’s structure and communication far exceeded previous vendors.
• Real Collaboration, Not Just Reports: The team remained actively accessible to discuss findings, provide risk clarity, and support decision-making, unlike vendors who “drop a report and disappear.”
• Recorded Walkthroughs & Open Communication: A dedicated communication line with testers and project managers ensured rapid clarification, critical for a platform evolving as quickly as Snappy’s.

As Tomer shared:



“Working with GRSee felt like working with an extension of our own team; professional, collaborative, responsive, and always a true partnership.”



Challenges & How They Were Addressed

Rapid Product Evolution

Snappy’s fast-paced development required testers who could quickly understand new features, dependencies, and business logic. Snappy needed testers who could think like attackers, not just technicians, able to map business workflows, uncover logic flaws, and identify non-obvious vulnerabilities within complex user journeys.

GRSee’s Approach:

• Recorded product walkthroughs
• Continuous clarifications
• Business-logic testing to uncover deeper, high-impact weaknesses that traditional pen tests often miss
• Deep functional understanding
• Quick adaptation to changing features

Need for Operational Predictability

Past vendors caused bottlenecks, confusion, and inefficiency.

GRSee’s Approach:

• Defined timelines and responsibilities
• Detailed kickoff sessions
• Smooth remediation validation workflow
• Structured project management

Risk of Communication Gaps

With constant product iteration, miscommunication could easily create delays or incomplete coverage.

GRSee’s Approach:

• Direct communication channel with testers
• Rapid response times
• Ongoing alignment
• Collaboration across engineering, security, QA, and product teams

Outcomes & Impact

Tangible Results

• Scales application security program
• Comprehensive vulnerability identification, prioritization, and remediation
• Identification of complex logic vulnerabilities that would not have been found through automated tools or surface-level testing.
• Improved internal processes for risk management and mitigation

Quantifiable Business Impact

• 30–40% reduction in pentest overhead thanks to structured workflows
• Faster remediation cycles due to clear communication and prioritization
• Shorter security review times during sales processes
• Stronger trust from enterprise customers

Strategic Impact

The engagement enabled Snappy to evolve from ad-hoc pentesting to a repeatable, proactive, operationally predictable security program, fully aligned with compliance goals and long-term growth.

What Surprised Snappy Most?

How quickly GRSee understood the product and managed to keep pace with rapid development cycles, something other vendors struggled with.

In One Sentence

“GRSee helped us scale our security program with confidence, predictability, and real operational efficiency.”

Conclusion

Snappy’s commitment to trust, reliability, and customer experience is core to its global success. By partnering with GRSee Consulting, Snappy transformed its approach to penetration testing into a strategic growth enabler, gaining stronger security assurance, smoother sales cycles, and a repeatable operational model that supports rapid innovation. With GRSee as a long-term partner, Snappy can confidently expand into regulated markets, meet rising enterprise expectations, and maintain deep customer trust—backed by true security assurance from high-impact, business-logic–focused testing.